The Governing Body of Insurance Council (GBIC) has been established under Redressal of Public Grievances Rules 1998, to set-up and facilitate the Institution of Insurance Ombudsman in India. The Governing Body of Insurance Council consists of one representative each from all insurance companies; the representative is required to be either the Chairman or Managing Director or a Director of the company represented.
Objective of RPG Rules (1998) - The objective of these Rules are to resolve all complaints relating to settlement of claim on the part of insurance companies in cost effective, efficient and impartial manner.
1. Approach Internal Grievance Mechanisam of the Insurance Company.
2. If unresolved within 30 Days, approach the office of the Insurance Ombudsman with a separate complaint letter with copies of relevant documents including policy copy.
GOVERNING BODY OF INSURANCE COUNCIL,
3rd Floor, Jeevan Seva Annexe,
S. V. Road, Santacruz (W),
Mumbai - 400 054.
Tel.: 022 - 26106245 / 889 / 671
Fax: 022 - 26106949