Section 4(1) (b): All informations are available in the GBIC web site . However, we are giving subsection wise information as below:
(I ) The particulars of its organization, functions and duties:
Our Response: Please see Redressal of Public Grievances Rules, 1998 which is available on the web site of GBIC i.e. www.gbic.co.in
(II) The Powers and duties of its officers and employees
Our Response: The powers and duties of the Ombudsman are given in RPG Rules, 1998 which is available on the web site of GBIC i.e. www.gbic.co.in
(III) The procedure followed in the decision making process, including channels of Supervision and accountability.
Our Response: Procedure followed in the decision making process, including channels of supervision and accountability are given in the RPG Rules, 1998 which are on the website www.gbic.co.in. The officers and staff are on deputation from public sector life and general insurance companies and they are guided by staff regulations of their respective parent companies in addition to RPG Rules, 1998
(IV) The norms set by it for the discharge of its functions
Our Response: The norms set for the discharge of its functions are mentioned in the RPG Rules 1998 which are published in the Gazette of India on 11/11/1998. It is also available on our website www.gbic.co.in
(V) The rules, regulations instructions, manuals and records held by it or under its Control or used by its employees for discharging its functions;
Our Response: Some of the rules, regulations and instructions are given in the RPG Rules. 1998 and other administrative instructions are given in the circulars issued by office of Governing Body of Insurance Council from time to time. They are available in all the Ombudsmen offices.
(VI) A statement of the categories of the documents held by it or under its control.
Our Response: All complaints received and Awards and Recommendations given by Ombudsmen are kept in the hard form at respective Ombudsmen Centres.
(VII) The particulars of any arrangement that exists for consultation with or representation by the members of the Public, in relation to the formulation of policy or implementation thereof.
Our response: There is provision of an advisory committee, the details of which are given in the RPG Rules, 1998.
(VIII) A statement of the boards, councils committees and other bodies consisting of two or more persons constituted by it. Additionally, information as to whether the meetings of these are open to public, or the minutes of such meetings are accessible to the public.
Our Response : The Governing Body of Insurance Council consist of one representative from each of the Insurance Companies. The meetings of the GBIC are not open to Public and minutes of the meeting are for internal circulation only.
(IX) A directory of its officers and employees.
Our Response : The list of Deputationist Officers and employees are maintained and updated as and when transfers in and out are effected.
(X) The monthly remuneration received by each of its officers and employees including the system of compensation as provided in its regulations.
Our Response : The monthly remuneration received by the Ombudsman is available on our website.
Since all other officers and staff members are on deputation from public sector insurance companies, they are entitled to the remuneration available in their respective parent companies.
(XI) The budget allocated to each of its agency indicating the particulars of all plans proposed expenditures and reports on disbursements made.
Our Response: Information is available in the Annual Report and is sent to member companies, IRDA and Government of India.
(XII) The manner of execution of subsidy programmes, including the amounts allocated
and the details of beneficiaries of such programmes
Our Response : We do not carry out any subsidy programme.
(XIII) The particulars of recipients of concessions, permits or authorizations granted by it.
Our Response : We do not issue any permits or authorizations and offer any concessions.
(XIV). The details of the information available to or held by it reduced in an electronic forms.
Our Response: Please visit our GBICC web site i.e. www.gbic.co.in
(XV) The particulars of facilities available to citizens for obtaining information including the working hours of library or reading room if maintained for public use.
Our Response: We do not have any library or reading room maintained for public use.
(XVI) The names, designation and other particulars of the Public Information Officers
Our Response: The names and designation of CPIO s and Appellate Authorities and other details are available on our website www.gbic.co.in
(XVII) Such other Information as may be prescribed, and thereafter update this publication every year.
Our Response: No further information available with us.
